Improved Customer Satisfaction
With faster response times, organized workflows, and personalized customer interactions, your team can offer a superior customer experience that drives satisfaction and loyalty.
Efficient Team Collaboration
Whether you're a small team or a growing customer service department, Convoo’s Team Inbox makes it easy to manage, assign, and resolve customer conversations as a cohesive unit.
Scalable Communication
As your business grows, Convoo grows with you. With the ability to add more agents, handle more conversations, and manage larger volumes of inquiries, Convoo’s Team Inbox is designed to support your business at every stage.
Accountability & Transparency
With message assignments, internal notes, and performance tracking, Convoo ensures full transparency and accountability across your team, helping you maintain high standards of service.
Unified Inbox for All Customer Chats.
One WhatsApp number, multiple agents—Convoo’s Team Inbox ensures that every team member has access to the same customer conversations. This makes it easy for agents to work together, track responses, and ensure no customer is left waiting.
- Multi-Agent Access: Multiple team members can access, respond to, and manage conversations in a single shared inbox.
- Full Conversation Historyn: Every team member can view the entire history of interactions with a customer, ensuring context is never lost.
Message Assignment & Roles
Assign customer messages to specific agents or departments, ensuring the right person handles the query. Whether it's support, sales, or billing, you can make sure the right expertise is applied to every conversation.
- mart Assignments: Automatically route or manually assign conversations to team members based on expertise, availability, or workload.
- Role-Based Access: Assign different levels of access and responsibility to team members based on their role, ensuring efficiency and security.
Tagging & Conversation Management
Stay on top of every customer message with real-time notifications. Easily categorize and manage conversations with smart tags. Organize your inbox by tagging conversations based on priority, status, or topic, ensuring your team can quickly locate and respond to messages.
- Instant Notifications: Receive immediate alerts when a customer reaches out or a message is assigned to a team member.
- Performance Tracking: Stay on top of response times, ensuring no customer query lingers too long.